1. Information We Collect
We collect information to provide and improve the Haybi service. The types of information we collect include:
Personal Information
When you create an account or use our services, we may collect:
- Contact Information: Phone number, email address, full name
- Profile Information: Profile photo (optional), display name
- Payment Information: UPI ID or bank account details for reward redemptions
- Verification Data: OTP codes for account verification
Location Data
To enable check-ins at partner stores, we collect:
- Precise Location: GPS coordinates when you check in at a merchant
- Approximate Location: General area for showing nearby stores
- Location History: Records of check-in locations and timestamps
Location data is only collected when the app is in use and you initiate a check-in. We do not track your location in the background.
Device Information
We automatically collect certain device information:
- Device type, model, and operating system version
- Unique device identifiers
- Mobile network information
- IP address
- App version and crash logs
Usage Data
We collect information about how you use the Service:
- Features you use and actions you take
- Game scores and performance
- Points earned and redeemed
- Time spent on the app
- Interactions with merchants and rewards
2. How We Use Your Information
We use the information we collect for the following purposes:
Provide Services
- Create and manage your account
- Verify your identity through OTP
- Enable check-ins at partner merchants
- Track and display your points balance
- Provide games and challenges
Process Rewards
- Process reward redemptions and transfers
- Verify payment information for cash rewards
- Prevent fraud and abuse
- Maintain transaction records
Send Notifications
- Points earned and balance updates
- Daily spin and challenge reminders
- New rewards and promotions
- Account and security alerts
- Service updates and announcements
Improve the App
- Analyze usage patterns and trends
- Fix bugs and improve performance
- Develop new features
- Personalize your experience
- Conduct research and analytics
3. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
Partner Merchants
When you check in at a partner store, we may share:
- Confirmation that a check-in occurred (anonymized)
- Aggregate statistics about check-in patterns
- Your name and contact details only if you redeem a merchant-specific reward
Service Providers
We work with trusted third-party service providers who help us operate the Service:
- Cloud hosting and data storage (AWS, Google Cloud)
- Payment processing for reward redemptions
- SMS and email delivery services
- Analytics and crash reporting tools
- Customer support platforms
These providers are bound by confidentiality agreements and are only permitted to use your information as necessary to provide services to us.
Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Valid legal process (court orders, subpoenas)
- Requests from government authorities
- Protect our rights, property, or safety
- Investigate fraud or security issues
- Enforce our Terms of Service
4. Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption: All data is encrypted in transit (TLS/SSL) and at rest
- Access Controls: Strict access controls limit who can access your data
- Secure Infrastructure: We use reputable cloud providers with SOC 2 compliance
- Password Security: All passwords are hashed using bcrypt
- Regular Audits: We conduct regular security assessments
- Incident Response: We have procedures to handle data breaches
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your personal information:
Access Your Data
You can request a copy of the personal information we hold about you. To do so:
- Go to Profile → Settings → Privacy → Export My Data
- Or email us at privacy@ayalonplus.com
We will provide your data within 30 days of the request.
Correct Your Data
You can update your profile information directly in the app. If you need to correct other information, please contact us.
Delete Your Account
You can delete your account at any time:
- Go to Profile → Settings → Account → Delete Account
- Confirm your decision
- Your account and data will be deleted within 30 days
Note: Some data may be retained for legal compliance or fraud prevention purposes.
Opt-Out of Marketing
You can opt out of marketing communications:
- Toggle off promotional notifications in app settings
- Click "Unsubscribe" in marketing emails
- Contact us to update your preferences
You will still receive transactional messages about your account and rewards.
7. Children's Privacy
The Haybi service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@ayalonplus.com. We will take steps to delete such information.
Users between 13 and 18 years of age may use the Service with parental or guardian consent.
8. Data Retention
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this policy:
- Account Data: Retained while your account is active
- Transaction History: Retained for 7 years for legal and accounting purposes
- Check-in Data: Retained for 3 years
- Game Data: Retained for 1 year
- Location Data: Retained for 1 year after collection
- Deleted Account Data: Purged within 30 days, except as required by law
After the retention period, data is either deleted or anonymized for analytical purposes.
9. Changes to Policy
We may update this Privacy Policy from time to time. When we make changes:
- We will update the "Last Updated" date at the top
- For significant changes, we will notify you via email or in-app notification
- We encourage you to review this policy periodically
Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Data Protection Officer
AyalonPlus Technologies Private Limited
Email: privacy@ayalonplus.com
Support: support@ayalonplus.com
Website: ayalonplus.com
We aim to respond to all privacy-related inquiries within 30 days.